Productivity · Integration
Airtable + Voicent AI
Voice workflows that actually work — not just call transfers.
Voicent reads and writes Airtable in real time — the flexible backbone for intake, conflict checks, and ticketing when your process lives in a base, not a CRM.
Overview
When your process lives in an Airtable base rather than a rigid CRM, Voicent bends to it. list_records and get_record let the agent look up existing entries — for conflict checks, order lookups, or ticket status — while create_record and update_record write structured data straight into your base during the call. Four actions that make Airtable a real-time system of record for anything you can model as a table: intake forms, ticket queues, waitlists, or a lightweight CRM you built yourself.
What your agent can do with Airtable
- list_records
- get_record
- create_record
- update_record
How it works
- The agent looks up context with list_records / get_record — checking for an existing client, order, or ticket.
- It captures the new information the call is about via create_record.
- update_record keeps an existing row current — a status change, a new note, a resolved flag.
What the agent actually says
A workflow using Airtable
In practice
Structured intake captured straight into your base.
A law firm runs intake on Airtable. Voicent captures the matter, checks conflicts against existing clients, and writes a clean intake record before booking the consult.