Voicent for Home Services
The call you miss is the job someone else books.
After-hours and overflow calls answered on the first ring, qualified in the caller's own words, and written into your CRM before they hang up. Emergencies route to the on-call tech. Everything else books into a real dispatch window.
HVAC · plumbing · electrical · roofing · restoration · garage door · pest control · multi-truck residential operators
After-Hours Lead Capture → GoHighLevel
- After-hours call received
- Look up caller in Zep
- Known caller?
- Greet returning caller
The problem
What this costs you today
Demand in this trade doesn't keep business hours. The heat dies at 9pm, the homeowner works down a list of three numbers, and the job goes to whoever picks up. An answering service takes a message somebody returns tomorrow morning, by which point the work is booked elsewhere. The calls that arrive at night, on weekends, and while every tech is already on a job skew hard toward emergencies, which is to say toward the highest-ticket work you sell.
What the workflow does
- Every inbound call answered on the first ring, including nights, weekends, and the hours when every tech is already out
- Returning callers greeted by name, with their equipment and last service read from memory before the agent speaks
- Service type, address, and urgency captured in the caller's own words rather than through a phone-tree menu
- Emergencies branched to on-call dispatch as a high-priority opportunity, tagged for the tech carrying the phone
- Live dispatch windows read back from ServiceTitan and the job booked while the caller is still on the line
- Slots re-verified at the moment of booking, so two callers never take the same window
- Confirmation and technician ETA texted before the call ends
- Contact, opportunity, and call summary written back to GoHighLevel or your CRM inside the same workflow
What we report back
No containment rate. These are the figures that decide whether the program renews.
- Cost per booked job
- After-hours calls converted to booked jobs
- Missed-call rate, calls that never reached a live answer
- Time from inbound call to a confirmed dispatch window
You already paid for the phone to ring.
Bring last month's call log. We'll show you which calls never reached a live answer, what those jobs were worth at your average ticket, and what the workflow would have done with them, before you commit to anything.