Voicent for Collections & Receivables
Work the whole queue. Take the payment on the call.
Disclosures delivered before the flow will accept a dollar, payment captured over the keypad, arrangements tracked as workflow state — across a queue depth no dialer floor can staff.
ARM agencies · debt buyers · medical and dental receivables · property management · utilities · lending servicers
Collections Call + Payment Link
- Tool call: handle_payment
- Read account
- Required disclosure
- Handle objection
The problem
What this costs you today
Recovery is a cost-per-dollar business and the cost side is labor you can't hire fast enough or keep long enough. So the queue gets triaged: the top balances get worked and the long tail gets a letter. The tail is where the aggregate money is.
What the workflow does
- Mini-Miranda and validation disclosures as gating nodes, not prompt text
- Right-party contact verification before any balance is discussed
- Call frequency and time-of-day limits enforced per consumer, per jurisdiction
- Card and ACH capture over the keypad, with the recording paused around entry
- Payment plans with tokenized cards, scheduled installments, and failure follow-up
- Cease-communication, dispute, and attorney-representation branches that stop the dialing
What we report back
No containment rate. These are the figures that decide whether the program renews.
- Cost per dollar recovered
- Right-party contact rate
- Promise-to-pay kept rate
- Payment plan completion rate
Workflows that run on calls like yours
End the call with a transaction, not a promise.
Bring a real queue segment to the call. We'll map the flow, show you the gating, and model what recovery costs you per dollar before you commit to anything.
How payment capture works·All use cases·Deploying this for clients?